Shipping policy
At ARECREATIVE LLC, we strive to provide our customers with a seamless shopping experience. Our shipping policy is designed to ensure that you receive your order as quickly and efficiently as possible. By placing an order through our Website, you agree to the following shipping terms and conditions:
- Shipping Destinations
We ship to addresses within the United States and select international destinations. If your country is not listed as a shipping option during checkout, please contact our Customer Support team at customerservice@aregcreative.com for assistance.
- Shipping Methods & Costs
We offer a variety of shipping methods to accommodate our customers' needs. Shipping costs are calculated based on the weight and dimensions of your order, the shipping method chosen, and the destination. Shipping costs and estimated delivery times will be displayed during the checkout process.
- Processing Time
Orders are typically processed within 1-3 business days. During peak seasons, processing times may be slightly longer. Once your order has been shipped, you will receive an email notification with tracking information.
- Delivery Times
Estimated delivery times are based on the shipping method chosen during checkout. Please note that these are estimates and not guarantees, as shipping times may vary due to factors outside of our control, such as carrier delays, customs processing, or adverse weather conditions.
- International Shipping
For international shipments, the customer is responsible for any applicable customs duties, taxes, or fees that may be imposed by their country's customs authorities. These fees are not included in the shipping costs and must be paid by the customer upon receipt of the package. Please check with your local customs office for more information on possible charges.
- Package Tracking
Once your order has been shipped, we will provide you with a tracking number to track the progress of your package. Please note that it may take up to 24 hours for the tracking information to become available.
- Undeliverable Packages
In the event that a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of reshipping the package. If the customer chooses not to have the package reshipped, a refund will be issued for the merchandise, minus the original shipping fees.
- Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our Customer Support team at [email protected] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and may, at our discretion, reship the item(s) or issue a refund.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our Customer Support team at customerservice@aregcreative.com We're here to help!